Black and white detail of window and roof framing on a home under construction
AEC Marketing · Pursuits · Award Submissions · Strategic Communications

Marketing, built like a proposal that wins.

Carla Mugleston — a marketing professional who treats every campaign like a pursuit: researched, storyboarded, and delivered on deadline. Seven-plus years building brand, business development, and client engagement programs for construction and design-build studios in the Pacific Northwest.

25+ Award-winning submissions delivered across the AEC industry
Portrait of Carla Mugleston
Section 01

About

I build the case for why a client should pick us — then make it look as good as it reads.

With over 7 years of experience, I specialize in the work that sits at the intersection of deadline pressure and brand standards: pursuit proposals, award submissions, project storytelling, and communications programs that need to be both strategic and precise. I've built my career collaborating with vendors, contractors, and cross-functional teams to move projects forward and deliver high-quality work under tight timelines.

My background is equal parts strategy and craft — I develop narratives, shape content, and capture the visuals that help projects connect with clients, communities, and industry audiences. I'm drawn to storytelling that makes technical, built-environment work feel human, and I'm looking to bring that perspective to a studio creating meaningful spaces and design experiences.

Based
Vancouver, BC
Experience
7+ years, construction & design-build marketing
Education
BA, Psychology — Simon Fraser University
Featured Certifications
IAP2 Foundations of Public Participation
Content Marketing Certification - Hootsuite
SEO Certification - HubSpot
Google Analytics Certification
Tools
Adobe Creative Suite, Microsoft Office, Mailchimp, Hootsuite, Later, Planoly, Canva, WordPress, Figma, Google Ads/Analytics, Buildertrend
Section 02 — Communications & Outputs

Communications & Outputs

01

Project Storytelling & Visual Content

Shoot, write, and produce the narrative and visual assets behind a project — photography, drone footage, and copy built to carry a story from job site to finished feature.

PhotographyStorytellingVideo
02

Award, Editorial & Pursuit Submissions

Build and manage award entries, editorial pitches, and RFQ/RFP proposals — from narrative development to final submission — turning project work and technical requirements into industry recognition and shortlist-worthy pitches.

AwardsEditorialRFQ/RFP
03

External Communications & Media Features

Manage press relationships and media placements, securing and coordinating third-party coverage across news outlets and industry publications.

PressMedia Relations
04

Engagement & Campaign Execution

Plan and run community and client-facing campaigns end-to-end — from concept through logistics, materials, and follow-up — that build brand presence and generate leads.

CommunityCampaigns
Section 03 — Case Studies

Case Studies

01

Alka Pools Headquarters — Workplace Transformation

Burnaby, British Columbia

Writing Sample — Excerpt

Context & Intent

Within a small industrial pocket in Burnaby, adjacent to the evolving Brentwood district, the Alka Pools renovation transforms an existing warehouse and office facility into a unified workplace for a family-owned business.

A Workplace Rooted in Craft

The design reflects the client's desire for a workplace with a residential sensibility — an environment that feels familiar, grounded, and connected to the craftsmanship behind the business.

Integrating Workplace & Operations

The existing structure is reorganized to bring office, storage, and operational functions together within a single industrial shell, creating a more cohesive working environment.

Material Continuity Across Contexts

A contemporary material language — ACM cladding, expanded glazing, longboard soffits, and custom millwork — extends across exterior and interior conditions, reinforcing continuity between workplace areas and the industrial frame that supports them.

Supporting Connection & Collaboration

Office and operational areas are separated where required but remain visually and functionally connected, shaping movement, interaction, and workflow throughout the building.

Phased Delivery, Continuous Operations

Construction sequencing maintained full operational continuity, allowing the business to remain active on site while the transformation unfolded in phases.

Outcome

The result is a unified workplace environment where spatial, material, and operational systems are aligned within an adapted industrial frame.

My Role

  • Project storytelling and narrative development
  • Content strategy support
  • Website and marketing alignment
  • Coordination of project communications and collateral assets

Outcome

  • VRCA Silver Award — Best Tenant Improvement (Up to $10 Million)
02

Heritage Multi-Family Residential Complex

Project Scope: High-Density Heritage Revitalization & Multi-Family Residential  |  Bid Role: Proposal Lead & Content Developer  |  Outcome: Shortlisted; Secured Major Project Win

The Challenge

We faced a critically compressed, two-week turnaround to submit a comprehensive Request for Qualifications (RFQ) for a major multi-family residential complex centered around a heritage revitalization. The submission demanded a meticulous compliance matrix, deep coordination across consultant teams, and a strategic approach to addressing dense urban integration and historical preservation guidelines under extreme timeline pressure.

The Strategy

To differentiate our submission, I drove a strategic narrative structure that moved away from standard boilerplate text and focused heavily on structural innovation and specialized expertise:

  • The Narrative Hook: Framed the proposal around the seamless intersection of historic preservation and modern, sustainable living.
  • Highlighting Mass-Timber & Adaptive Reuse: Prominently showcased our team's specialized past experience with mass-timber construction and heritage adaptive reuse, directly addressing the project's unique architectural and environmental parameters.
  • Authentic Visual Integration: Leveraged original structural and job-site photography to visually anchor our project sheets and team resumes, providing immediate, authentic proof of our hands-on experience with complex timber framing and detailing.

The Result

The combination of a highly targeted narrative and high-end visual design successfully cut through a competitive field of applicants. The submission achieved a flawless compliance rating, advanced our team to the shortlist, and ultimately secured a major project win.

03

Brand & Marketing Refresh

Upward Construction Brand Refresh

Challenge

As Upward Construction continued to grow, its brand no longer reflected the quality of its work, design philosophy, or position within the custom residential market. Marketing materials, website content, and print collateral lacked consistency and did not fully communicate the firm's value or client experience.

My Role

  • Led website content strategy and redevelopment, rewriting 50+ pages and restructuring site architecture
  • Refined brand messaging and project storytelling across digital and print communications
  • Developed marketing collateral, including proposals, project sheets, presentations, brochures, signage, templates, and sales materials
  • Coordinated project photography, visual assets, and publications to support marketing, awards, and business development initiatives
  • Built and managed the firm's social media presence through original content and targeted campaigns
  • Supported SEO through strategic copywriting and content planning
After: redesigned Upward Construction website homepage
See whole website →

Outcome

  • Delivered a cohesive brand experience across the website, marketing collateral, and client-facing communications
  • Improved website performance, increasing page speed by 20%
  • Strengthened the presentation of the firm's services, portfolio, and project stories
  • Unified templates, pursuit materials, and marketing assets under a consistent brand standard
  • Grew Instagram to 2,500+ followers through strategic content and campaign management
  • Supported business development efforts that contributed to a 60% increase in project volume

Key Contributions

Brand StrategyProject StorytellingWebsite DevelopmentContent StrategyMarketing CollateralDigital CommunicationsBusiness Development Support
04

Award-Winning Project Storytelling

California Dream | Upward Construction

Challenge

How do you communicate the vision, craftsmanship, and collaboration behind a custom residence in a way that resonates with prospective clients, media, and award juries?

My Role

  • Developed project narrative
  • Authored media feature
  • Wrote award submission narrative
  • Coordinated project photography
  • Developed website content
  • Supported project marketing strategy

Outcome

  • National CHBA Award-winning project
  • Published feature in North Shore News
  • Strengthened project visibility through integrated storytelling

Key Contributions

WritingStorytellingMediaAwardsWebsite ContentCollaboration
05

Digital Client Engagement

My House Design/Build

Challenge

With in-person seminars no longer possible during COVID-19, the firm needed a new way to educate prospective clients while maintaining meaningful engagement throughout the decision-making process.

My Role

  • Developed digital engagement strategy
  • Produced educational webinar series
  • Designed presentation and communication materials
  • Implemented live chat and digital inquiry systems
  • Developed segmented email campaigns and client communications
  • Improved tradeshow lead capture processes and follow-up workflows
Mockup of the webinar presentation, project photos, and live Zoom session used in the My House Design/Build digital engagement program

Outcome

  • Increased qualified leads by 25% through a targeted digital client engagement strategy, including segmented communications, webinars, live chat, and presentation systems
  • Improved inquiry response and client accessibility through integrated digital communication tools
  • Increased tradeshow lead capture and email subscribers by 60% through a digital iPad-based lead collection system
  • Established scalable webinar and engagement programs that continues to support business development

Key Contributions

StrategyPresentationsClient CommunicationsDigital MarketingBusiness DevelopmentEmail MarketingPrint Production

The Process

I lead marketing's contribution to RFQs, RFEIs, RFPs, client interviews, and the research behind them — from first read of the ask to final submission.

Two people reviewing architectural renderings pinned to a stud wall

The Narrative Hook

01

Framed the proposal around the intersection of historic preservation and modern, sustainable living.

ROLE: STRATEGY · NARRATIVE FRAMING

Looking straight up through exposed roof joists and sheathing during residential framing

Specialized Expertise

02

Highlighted mass-timber construction and heritage adaptive reuse experience directly relevant to the project.

ROLE: RESEARCH · TECHNICAL WRITING

Aerial view of a home under construction with plywood roof sheathing, exposed trusses, and crew on site

Visual Proof

03

Used original job-site photography to anchor project sheets and resumes in authentic, hands-on experience.

ROLE: PHOTO CURATION · LAYOUT

In short: a tightly targeted narrative, backed by real project evidence and a clean compliance matrix, turned a two-week deadline into a major project win.

Section 04

Credentials

Education

  • Bachelor of Arts, Psychology Simon Fraser University

Certifications

  • IAP2 Foundations of Public Participation International Association for Public Participation
  • Content Marketing Certification Hootsuite
  • SEO Certification HubSpot
  • Google Analytics Certification
  • UX Foundations: Accessibility LinkedIn
Section 05

Skills & Tools

Strategy & Business Development

Marketing Strategy · RFQ / RFP Development · Business Development · Research · Compliance

Writing & Content

Copywriting · Storytelling · Content Strategy · Website Content · Award Submissions · Media Features

Brand & Digital

Branding · UX Thinking · Digital Communications · Digital Marketing · SEO

Collaboration & Client Relations

Client Communications · Client Interviews · Cross-Team Collaboration · Presentations

Tools

Adobe Creative Suite · MS Office · Mailchimp · Hootsuite · Later · Planoly · Canva · WordPress · Figma · Google Ads/Analytics · Buildertrend